processCentral

Simple process solutions for everyday business challenges

Bring it together

**Knowledge Portal**
You want your content, served up online in a simple, effective, turnkey package without purchasing into an expensive system requiring a team to administer. The Knowledge Portal is designed to ensure learning resources are working for you as quickly as possible.

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Pull it apart

**Bespoke** **Solutions**
You want custom training materials ‘on demand’. Maybe business process design for a project change, or ‘how to video guides’ for a new application, or a quiz to prove a record of learning as part of your established training program. Bespoke resources are designed to compliment your training delivery and provide you the choice to cherry-pick what you really need.

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**Coaching**
You have an internal system. You have dedicated staff. Now you want to ensure best practice methods are adopted to design and deliver reference and training materials to audiences. Specialist coaching is designed to maximise the potential of your resources and ensure your team heading in the direction you need.
Talk to us about specialist toolset training such as Promapp.

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We needed a solution that ensured all our team, including our extensive contractor network - were inducted in our health & safety requirements, without the need to be face to face, or the requirement for paper documents. The Knowledge Portal provided us with an ability to have a customised online induction that was tailored separately for our different audience groups. We received lots of positive feedback that our staff found the inductions simple, easy to navigate and that they could refer back as reference later if required. The benefit to the business was that it reduced the requirement to manage these inductions manually, as the record of learning was collected automatically online and notification sent to the administrator. Great solution that worked well and proved an excellent ROI.

- Jason Shepherdson, OHS Compliance Manager - Cowley Services - Engie

We had over 1000 staff working on different shifts at 50 locations around New Zealand and the world. The Knowledge Portal was an excellent solution for us with online process maps, manuals, reference materials and video training which could be accessed by our teams.

- Chris Pope, Strategic Program Manager - Air New Zealand;
Principal - Chris Pope Consulting

For the launch of our new mobile app we had screen shots but limited in-house capacity to produce training materials. Our content was produced into modular video instructions, turned around in great time and provided excellent training and ongoing support artefacts. Plus this was all worked through and delivered remotely.

- Anthony Barrett, CIO - Toll New Zealand

Our various process requirements have been met in an articulate and effective way, bringing together design, delivery and change management with our people. This has enabled us to implement agile solutions to solve real-world cargo-related challenges.

- Jonathon Dale, Manager Commercial, Cargo Commercial and Ventures - Air New Zealand

We already had process mapping and learning management systems in place. However we needed bespoke content to compliment our induction programs for new staff, covering both an introduction to the business and health and safety. Customised video and quizzes have delivered exactly to our expectations.

- Vicki Bedwell, National Customer Services and Human Resources Manager - New Zealand Couriers at Freightways

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How Customers use our solutions

Employee Inductions

New employee or health & safety inductions are just a few of the ways the Knowledge Portal is being used to take staff and contractors through training programs, incorporating a record of learning through quizzes.

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Process Capture

Documenting what a business does is a precursor to having staff employed. Processes define the sequence of work, how it is done and who will do it. Gone are the unused dusty manuals on a shelf .

User Guides

Applications and systems require detailed screen-step user guides. Digitising these steps as images or video creates powerful training artefacts which deliver consistent messages to global audiences.

Knowledge Base

A repository of ‘how to’s is an effective way to manage repetitive frequently asked questions. No more fingering through a bloated table of contents - search by keyword and locate immediate answers to questions.