Knowledge Portal
Learning artefacts ready to go, available online, anytime, anywhere
Bring it together
Your reference and training materials delivered to audiences as a single package. You opt to supply the content you have and we bring it together into your own Knowledge Portal. And if you need content developed, we can help you with that as well.
Breathe life into your reference materials and make them available for audiences to interact with. Your customer experience will be maximised through well informed, agile interactions with staff.
“We had over 1000 staff working on different shifts at 50 locations around New Zealand and the world. The Knowledge Portal was an excellent solution for us with online process maps, manuals, reference materials and video training which could be accessed by our teams”.
Chris Pope - Strategic Program Manager - Air New Zealand
Principal, Chris Pope Consulting
Benefits
Recent global events have changed the way many businesses view how they do things. Many have realised just how exposed they are when processes are not’ blueprinted’ and ready for change.
Not limited to a location
Whether using the computer in your pocket, working from home or in the office. Be guided anywhere, anytime.
Work from home focus
Changes in the way and locations we work mean that staff more often cannot turn to an immediate colleague to assist with knowledge gaps. How your business should operate when working from home is critical to continuity. The Knowledge Portal is available online, all day, everyday to provide the baseline guidance your staff require to remain productive.
Remote training
With interrupted travel and a global geography, you need to able to take staff and sometimes customers, through online training. Having no or small training teams limits your ability to deliver training to multiple locations in a timely manner. The Knowledge Portal provides the mechanisms to deliver process walk-throughs, video and quiz content to supplement your training and reference materials. What’s more, these remain available as online reference artefacts beyond the training period.
Standardised messages
Consistency is key when delivering reference and training information. The Knowledge Portal supports standardised messaging, ensuring that audiences remain unambiguous as to the requirement.
Return on investment.
It is expected that the Knowledge Portal could save up to 80% of cost an average dedicated trainer salary.