Bespoke Solutions
Cherry pick process or video or quiz learning artefacts to suit
Pull it apart
When you don’t need the whole package. Choose to supplement the system you already have in place or select what you need for a one-off implementation. Opt from processCentral specialties of:
process design and mapping;
video training, instructional screencasts;
online quizzes.
Don’t let resource or tool limitations stop the production of effective training support materials. We produce, you deliver.
“Video content produced by processCentral has been used to engage wide, remote and diverse audience within our business with a high success rate. The creative licence taken by the team produced content that was relatable and to the point, which hit the brief both from a training and engagement perspective.”
Shubika Khanna - National Operations & Business Performance Manager
Customer Services Manager - Air New Zealand Cargo
Benefits
Professional
It’s like having multiple specialists and tools already employed in your business and wrapped into a single output. You are freed from having to employ very specific skillsets into your business to deliver the professional outputs you require.
Control costs
You chose what you need when you need it. You don’t have to carry the 100% cost of specialists, digital tools and support in your business.
Simple
Define what you need and we turn it around to the timeframe you require. You own the outputs. All work is guaranteed.
Available selections
Process flows
“What is the process for working from home?”
We work with you to produce process flow diagrams which staff and customers will want to use! Using simple, standardised techniques, processes will be presented in an ‘easy to consume’ format, with clearly defined activities, roles responsible and measures.
Screencasts
“Can I see how the system is actually used to complete the process?”
Taking step-by-step static screenshot walkthroughs one-step further into instructional, modular videos. A very effective way to provide targeted system guidance to staff. It’s likened to having a buddy-trainer ‘on-demand’.
User manuals
“How do I have to work when working from home?”
Defining exactly what is required of the user, is critical to convey specific steps to achieve a defined objective. We use best-practice methods to provide a common authoring voice for your manuals. These are the blueprint to your successful ongoing business.
Videos
“I want to leverage a single message to numerous audiences.”
Conveying process, ideas and change communications in video is an effective way to engage staff and customers. These can be built from scratch or leveraged from a presentation to convey standardised messages.
Technical guides
“How do I use the system required in the process?”
Step-by-step static screen walkthroughs support the detail of how to use specific systems. Typically these are a series of annotated screenshots, supported by text to define the required steps, providing ongoing reference for current and new staff.
Quizzes
“I want to have a record of learning to ensure staff understand what to do.”
Having reference materials available to staff is only part of the picture. Checking that audiences understand critical concepts is necessary to ensure compliance.